How We Use Cookies

Cookies Policy

What is a cookie?

A cookie is a small text files which is stored on the user's local computer, tablet or smartphone that can be set to help websites by providing statistical and other information about your visit such as user log in information, navigation etc. They allow to recognise the fact that you have visited this website, which pages are most popular and the duration of your visit. These cookies do not contain any personally identifiable pieces of information.

What we use cookies for

Improving our website:

For statistical purposes only, we track how many individual users we receive and how often they visit our website. We only collect anonymous data which tells us which of our pages are most frequently visited, the country the visit originates from, the length and time of the visits etc. To do this we use a third party cookie from Google Analytics. Approximately 12 million websites using Google Analytics today. There is no personally identifiable information in this cookie. use a session cookie to ensure our site operates correctly. There are two parts, the first is deleted after every visit while the second is simply used to identify a return visitors log in information. This ensures our members are able to log in more easily. The cookie has a 28 day life span. We do not store any user information once your visit is completed, we are not able to personally identify a visitor in any way. All cookies are deleted if you clear your browser history.

Strictly necessary cookies

Some cookies are strictly necessary in order to enable you to move around the website and use its features. Without these cookies, we will not be able to determine the number of unique users of the site or provide certain features, such as our business directory services and members log in. We DO NOT use any Internet-Based Advertising cookies.

Session cookies (First party cookies are set by the website you are visiting and they can only be read by that site)

We use Session Cookies which are stored only temporarily during a browsing session and are deleted from the user's device when the browser is closed. We only employ session cookies as they are strictly necessary in order to enable you to move around the website and use its features.

Google Analytics & Google Adwords

We use Google Analytics. This is a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate use of those services and compile a report for us. - Opt-out of Google Analytics cookies.

User Cookies and Social Sharing (Embedded content)

On some pages of the, third parties may also set their own anonymous cookies, for the purposes of tracking the success of their application for our Pay Per Click campaign, or customising the application for you. Because of how cookies work, cannot access these cookies, nor can the third parties access the data in cookies used by When you share an article using a social media sharing button (AddThis), the one most visitors would be most used to encountering. The social network that has created the button will record that you have done this. AddThis also assign your web browser a unique identifier. This ID doesn't, and can't, say anything about you, it's just a random series of numbers and letters AddThis use to distinguish users from each other. (AddThis opt-Out). will store your user preference should you view a video clip. (youtube opt-out). LivePerson currently uses 'Third-Party' session and visitor cookies to save visitors' tracking information. This relates to the fact that while visitors are browsing, the LivePerson cookies are set by the LivePerson domain (i.e. All browsing and chatting cookies will be session cookies set with the LivePerson domain. As a result they will all be deleted when the visitor closes their browser, and you will not see Browsing History for returning visitors. We use this to engage in a live chat via the website benefits and enquiry pages.

There are NO Behavioral Advertising Cookies on

How can you manage your cookies?

Browser Settings

Browser settings: Most browsers can be set to prevent your computer from accepting cookies, via your browsers privacy settings. This will result in some of the features of this site (and almost all other websites) not working properly and may restrict your user experience should you use a site search, business directory or some web sites contact form for example.

These settings will typically be found in the 'tools', 'options' or 'preferences' menu located at the top of your browser window. Should you wish to learn more about these settings, the following links may be of use to you.
Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari
More browsers exist, here is a more definitive list

Turn off anonymous Google Analytics cookies: You can install a Google Analytics browser "plug in" to prevent the website sending information about your visit to Google Analytics. More information about this can be found below

Google Analytics Opt-out Browser Add-on (available for Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari and Opera)

Other useful links

If you would like to find out more about cookies and their wider use, you may find the following links of interest:
Microsoft Cookies guide
All About Cookies

For further legal information about privacy issues, you may find these links useful:

HomePro Ltd, Suite 40B, Port of Liverpool Building, Pier Head, Liverpool, L3 1BY
HomePro is the trading name of HomePro Ltd. Registered in England Company Number 3833783
HomePro Ltd is authorised and regulated by the Financial Conduct Authority, FCA Number 304449
General Enquiries: (+44) 0800 131 0123 - Membership Enquiries: 0800 131 0500 - Fax: (+44) 0800 131 0900