HomePro Charter - Members Are Committed To The Values Listed Below

HomePro represents the highest standards in home improvements, Trade Professionals that have committed to uphold the following values at all times are highlighted on the directory service:

  • To supply a written quotation when submitting a tender for contract
  • To comply with all laws, statutory regulations and Building Regulations
  • To maintain adequate employers and public liability insurance
  • To respect the homeowner's privacy and take all steps to ensure the security of their home and a safe working environment
  • To ensure that all work is started and completed on the agreed dates and that any unavoidable changes are clearly communicated to the homeowner
  • To arrive at the agreed time for appointments with the homeowner and to give advance warning of any unavoidable delay
  • To ensure that all work is completed to pre-defined specifications and budgets as defined in an agreed contract. All changes must be communicated and agreed with the homeowner prior to proceeding
  • To ensure that all works are completed to the highest possible standards and that all guaranteed elements of work are agreed
  • To leave all areas clean and tidy at the end of the day, and to remove all rubbish upon completing the contract
  • To ensure that all colleagues and sub-contractors meet these standards at all times
  • To ensure that their currently excellent Experian rating is maintained and does not fall below our required limits. This ensures that only the most professional and reliable contractors remain on our directory

If you feel that a Trade Professional listed on this service has consistently not followed the HomePro Charter, please let us know.

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HomePro Ltd, 24 Nicholas Street, Chester, CH1 2AU
HomePro is the trading name of HomePro Ltd. Registered in England Company Number 3833783
HomePro Ltd is authorised and regulated by the Financial Conduct Authority, FCA Number 304449
General Enquiries: (+44) 0800 131 0123 - Membership Enquiries: 0800 131 0500 - Fax: (+44) 0800 131 0900